These Terms & Conditions (“T&C”) are between you (“Customer,” “you,” and/or “your”) and MacAngLyn Pools, LLC, dba Gulf Coast Pool Services, a limited liability company, its subsidiaries, affiliates, predecessors, successors, and assigns (“Gulf Coast Pool Services,” “us,” “we,” and/or “our”). These T&C’s set forth the terms applicable to your use of our services (collectively, the “Services”). You and Gulf Coast Pool Services together may be referred to herein as the “Parties,” and each may be referred to herein as a “Party.” These T&C’s explain our obligations to you, and your obligations to us in relation to any Services you purchase or otherwise utilize. These T&C’s apply to our provision of residential pool maintenance services only.
By signing up for our services, you acknowledge that you have read, understand, and agree to be bound by this T&C’s, as well as all other applicable rules or policies or service agreements that are or may be established by us from time to time and are incorporated herein by reference.
1. Our Commitment to our Customers -Weekly Services Provided:
Service will be performed once per week, generally on the same scheduled day. Service days may change due to weather, flooding, holidays, or operational needs. As part of your routine, weekly pool service, Gulf Coast Pool Services will provide the following services including but not limited to:
- Emptying skimmer and pump basket
- Skimming your pool surface
- Brushing your pool walls, steps and tile
- Vacuuming your pool floor
- Testing your water chemistry
- Adding necessary chemicals to maintain proper water balance
- Inspecting your equipment for visible issues
- Backwashing your filter when necessary, if applicable
- Cleaning your salt cell (chlorinator), if applicable
- An emailed service report following each service with a detailed overview of services performed and photos of your pool before and after service
2. Weekly Service Condition Disclaimer
Customer acknowledges that pool service is performed on a once-per-week basis and reflects the condition of the pool at the time of service only.
The Company is not responsible for changes in pool cleanliness or water condition that occur after service has been completed, including but not limited to:
- Wind-blown debris
- Leaves, dirt, or organic matter
- Weather events (rain, storms, pollen, etc.)
- Landscaping or environmental factors
- Use of the pool by residents or guests
Customer understands that pool conditions may change between service visits and that additional cleanings or service visits may be requested for an additional charge.
Service reports and photos provided by the Company reflect pool conditions at the time of service completion.
3. Customer Responsibilities – Our Ask of You:
To efficiently and effectively provide proper service for your pool, we ask all customers to please:
- Pool Access: Customer agrees to provide safe and reliable access to the pool and equipment on the scheduled service day. If the technician cannot access the pool or the equipment due to locked gates/doors, pets, construction, or other obstructions, the service may be skipped and the regular service charge will still apply.
- Pets: All pets are secured for their safety and the safety of our technicians
- Objects: Please make sure that swimming pool toys, floating mats, and non-automatic swimming pool covers are removed on the day of service
- Water Level: Please ensure the water level of your pool is maintained at the correct level – about halfway up the skimmer. Quotes for drain or re-fills will be provided as an additional service; technicians will not be responsible for adding water to the pool during service.
- Service Issues: Report any service issues or service requests to our office at 346-279-0872, so that we can ensure anything that pops up can be addressed in a timely manner, with appropriate oversight.
- Your Contact Information: You agree to provide your email address and/or cell phone number for communication. By providing your phone number, you agree to receive automated text messages from Gulf Coast Pool Services including but not limited to appointment notifications, reminders, invoices, and quotes. Message frequency may vary. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. Please provide any updates in writing to macanglyn@macanglyn.com.
4. Chemicals
Standard water-balancing chemicals are included as part of regular service for a properly maintained, leak-free pool under normal operating conditions. These typically include:
- Chlorine or sanitizer
- Acid
- Stabilizer (as needed)
- Basic balancing chemicals
The included chemicals are intended for routine maintenance dosing only.
The Company does not guarantee specific results, including but not limited to perfectly clear water or debris-free conditions at all times.
The Company reserves the right to apply additional charges for excessive chemical usage required due to conditions outside normal maintenance, including but not limited to:
- Water loss due to leaks or structural issues
- Frequent draining and refilling of the pool
- Heavy rain, flooding, or storm-related dilution
- Excessive debris or contamination
- Equipment malfunction affecting water chemistry
- Neglected pool conditions or irregular service history
If chemical usage exceeds normal maintenance levels, additional charges may be applied for chemicals and labor required to restore proper water balance.
Customer acknowledges that maintaining proper water level and addressing leaks or structural issues is the Customer’s responsibility. The Company is not responsible for increased chemical usage caused by these conditions.
5. Weekly Service Flexibility
The Company strives to ensure continuity in your service. However, there are times when continuity is not achievable. To accommodate the needs of the business, changes may be made.
- Technician Assignments: As team members get promoted or take time off, it may be necessary to change your assigned service technician from time to time.
- Service Day Assignments: Service days may occasionally change due to routing and scheduling adjustments. While we aim to maintain the initially provided service day, we do not guarantee that service days will remain unchanged.
- Environmental Impact Planning: Providing full service on your designated service day may not always be possible due to environmental conditions such as lightning storms, heavy rains, high winds, flooding or other acts of nature. When weather is dangerous for technicians to work, the Company will perform water testing and chemical adjustments as well as emptying baskets unless the area has been evacuated.
- Force Majeure: The Company shall not be held responsible for delays or failure to perform services due to events beyond its control, including but not limited to weather events, natural disasters, government actions, or emergencies.
- Water Balance: The Company does not guarantee perfectly clear water at all times but will make reasonable efforts to maintain proper conditions.
6. Equipment Repairs
Routine service includes visual inspection of equipment only. Repairs, replacement parts, or equipment installation are not included in the regular service fee. While the Company will try to diagnose any potential equipment issues or concerns during our regular weekly service visit, a trained repair technician may be required to trouble-shoot and diagnose potential equipment issues. Please note, this visit would be a separate service call and billed as such.
If equipment problems are identified, the Company will provide a repair quote for approval to perform the work or order the supplies.
The Company is not responsible for equipment failures due to age of equipment, improper installation by others, manufacturer defects, normal wear and tear.
7. Above-Ground Pool and Liner Disclaimer
Customer acknowledges that above-ground pools and vinyl liners are inherently delicate and subject to damage due to age, wear, sun exposure, chemical conditions, and prior use.
The Company shall use reasonable care when servicing above-ground pools; however, the Company shall not be responsible for damage to pool liners or components that are brittle, aged, worn, improperly installed, or otherwise compromised prior to service.
Customer understands that routine service activities such as brushing, vacuuming, or debris removal may place normal stress on pool surfaces and liners.
In the event damage occurs during service, the Company’s liability, if any, shall be limited to the reasonable cost of repair of the affected area only, and shall not extend to full liner replacement unless caused by gross negligence.
Under no circumstances shall the Company be responsible for:
- Full liner replacement due to age or pre-existing weakness
- Water loss associated with liner damage
- Landscaping or surrounding property damage
- Indirect or consequential damages
All liability remains subject to the overall Limitation of Liability section of this Agreement.
Customer acknowledges that above-ground pool liners degrade over time and may fail during normal service without warning.
8. Green Pool / Initial Cleanup Condition
If the pool is in a neglected, algae-filled, or “green” condition, standard weekly service does not apply.
A separate cleanup service will be required and billed at an additional cost, which may include multiple visits, additional chemicals, and extended labor.
A quote will be provided for approval prior to performing this work.
9. Billing and Payment Terms
- Monthly Billing: Service is billed monthly and in advance of the service, unless otherwise agreed.
- Due Date: Payment is due on the 1st day of the month, prior to services being performed. All invoices are due no later than the 15th of each month – please plan accordingly to ensure bank checks are mailed and received in time. A $25 late fee may be applied to all payments received after the 15th day of the month
- Payment Methods: Customer agrees to maintain a valid credit/debit card or ACH payment method on file. Payment methods will be setup in The Company’s software. Accepted payment methods may include:
- credit/debit card
- ACH bank transfer
- Automatic Payment Authorization: Customer authorizes the Company to automatically charge the payment method on file for:
- Recurring service fees
- Chemical charges
- Repairs and approved services
- Credit Card Surcharges: Surcharges will be passed back to customers to account for the charge we pay to accept credit card payments.
- Declined Card on File: If payment is declined, Customer agrees to update payment information immediately.
- Late Payments: Accounts more than 15 days past due may be subject to service suspension until payment is received. If a credit/debit card is on file, the Company will attempt to run the card on file for overdue invoices that are not set to autopay before moving forward with the collection process.
- Charges for Additional Services: Our monthly service rate is for a blue, clean pool with regular debris; the Company reserves the right to apply additional charges for excessive debris, storm cleanup, neglected conditions, or any service requiring time, labor, or chemicals beyond standard weekly service.
- Billing Included: We bill for 48 weeks of service per year, based on a standard 4-week-per-month cycle. Although there are 52 weeks in a calendar year, the extra 4 weeks are meant to allow for holidays, severe weather, or other unavoidable service interruptions. This ensures your rate stays consistent and predictable throughout the year. We allow our technicians time off during the week of Thanksgiving, Christmas and New Year’s.
- Payment Disputes: Customer agrees to notify the Company of any billing concerns in writing within 7 days of the invoice date. Failure to do so constitutes acceptance of the charges.
- Automatic Charges: The Company reserves the right to automatically charge for minor repairs / replacement items of $100 or less. If above $100, a quote will be sent to the Customer for approval prior to execution of service.
- Collections: Should Gulf Coast Pool Services be required to take legal action to collect payment including but not limited to liens or small claims court, all fees associated with the collection process plus and administrative fee of $100 will be assessed to the customer’s account balance.
- Pricing Adjustments: Service pricing may be adjusted periodically due to increases in chemical costs, labor, or operational expenses. The Company will provide advance notice of any price adjustments.
- Attorney’s Fees: Customer agrees to pay all reasonable attorney’s fees and costs incurred by the Company in the collection of unpaid balances to the extent permitted by law.
10. Payment Obligation for Services Rendered
Customer acknowledges that once service has been performed, the service is considered complete and billable.
The Company provides documentation of completed service, including service reports and photographs, which serve as verification that work was performed.
Customer agrees that dissatisfaction with service does not relieve the obligation to pay for services rendered.
If Customer has a concern regarding service quality, Customer agrees to notify the Company within a reasonable time so the Company may review and, if appropriate, address the issue.
Failure to provide notice of a service concern within 7 days of service shall constitute acceptance of the service as completed.
Under no circumstances may payment be withheld for services that have already been performed.
The Company, at its sole discretion, may offer corrective service or a return visit; however, such actions do not waive the Customer’s payment obligation.
11. Cancellation of Service
- We do not hold our customers to long-term contracts and believe open communication is key to a successful partnership.
- If for any reason you need to cancel service, we are happy to accommodate. All cancellation requests should be made in writing and directed to the office via email at macanglyn@macanglyn.com.
- Partial month service will be billed at a minimum charge of $100.
- The Company reserves the right to charge a reactivation or initial cleaning fee before resuming service.
- Customer remains responsible for any outstanding balances for services performed prior to termination.
12. Service Documentation and Media Release
Customer authorizes the Company to take photographs and video recordings of the pool, equipment, and surrounding areas of the property for purposes including, but not limited to:
- Service documentation
- Quality control
- Training
- Marketing and advertising
Customer grants the Company the irrevocable right and permission to use, reproduce, publish, and distribute such photographs and videos in any form of media, including:
- Website content
- Social media platforms
- Advertising materials
- Promotional campaigns
Customer acknowledges and agrees that such images or videos may include incidental portions of the surrounding property, including but not limited to landscaping, decking, fencing, and exterior structures.
The Company agrees not to intentionally identify the Customer by name or address in marketing materials without separate written consent.
Customer agrees that:
- No compensation is owed for use of such media
- All media shall be the sole property of the Company
- The Company is not required to seek additional approval prior to use
Customer releases and holds harmless the Company from any and all claims, demands, or liabilities related to the use of such photographs or videos, including claims relating to privacy, publicity rights, or property appearance.
13. Right to Refuse or Terminate Service
The Company reserves the right to refuse, suspend, or terminate service at any time for reasons including, but not limited to:
- Unsafe conditions for technicians
- Aggressive animals or hazardous environments
- Non-payment or repeated late payment
- Harassment or inappropriate behavior toward staff
- Conditions that may cause damage to equipment or property
In such cases, Customer will remain responsible for any outstanding balances.
14. Employee Non-Solicitation
- Customer acknowledges that the technicians servicing the pool are employees or contractors of the Company.
- Customer agrees not to directly or indirectly hire, solicit, contract with, engage, or assist in the engagement of any current or former employee or technician of the Company to provide pool maintenance or repair services during the term of service and for 12 months after termination of this Agreement.
- If Customer hires or contracts with a Company technician in violation of this provision, Customer agrees to pay liquidated damages of $2,500 to the Company to compensate for recruiting, training, and replacement costs.
- Customer agrees this amount represents a reasonable estimate of damages and is not a penalty.
15. Limitation of Liability
The Company shall not be responsible for damages resulting from:
- pre-existing pool conditions
• structural issues with the pool(leaks)
• equipment failure beyond the Company’s control
• chemical imbalances caused by external factors (rain, debris, contamination, etc.)
The Company shall not be liable for any indirect, incidental, or consequential damages.
The Company’s liability for any claim related to services performed shall not exceed the amount paid for service during the previous month.
Customer acknowledges that proper pool operation depends on maintaining water level, power supply, and functioning equipment. The Company is not responsible for damage to pumps, heaters, or other equipment caused by low water levels, loss of power, or equipment malfunction.
16. Water Use and Hose Disclaimer
Customer acknowledges that pool service may require the occasional use of a garden hose or water source to perform certain tasks.
While the Company takes reasonable care when using water on the property, the Customer agrees that the Company shall not be responsible for excessive water usage charges, utility costs, or minor overuse of water resulting from normal service activities.
Customer further agrees that the Company’s liability for any claim related to water usage shall be limited in accordance with the Limitation of Liability section of this Agreement, and shall not exceed the amount paid for service during the previous month.
Customer acknowledges that water usage is ultimately under the control of the property owner and agrees to monitor water usage and notify the Company of any concerns.
17. Water Loss and Equipment Setting Disclaimer
Customer acknowledges that pool service may require adjustment of equipment settings, including filtration and backwash operations.
While the Company exercises reasonable care in performing services, the Customer agrees that the Company shall not be responsible for indirect, incidental, or consequential damages resulting from water loss, including but not limited to:
- Landscaping damage
- Structural concerns
- Loss of use of the pool
- Chemical imbalance resulting from water loss
In the event of water loss resulting from service activities, the Company’s responsibility, if any, shall be limited to the reasonable cost of water necessary to refill the pool, and shall not exceed the limitation of liability set forth in this Agreement.
Under no circumstances shall the Company’s total liability exceed the amount paid for service during the previous month or the reasonable cost of water replacement, whichever is less.
18. Water Chemistry & Surface Condition Disclaimer
Customer acknowledges that proper pool maintenance requires the regular addition of chemicals, including but not limited to chlorine, acid, stabilizers, and other balancing agents. While all chemicals are applied in accordance with industry standards and best practices, Customer understands and agrees that:
- Chemical treatments may cause or reveal cosmetic or structural changes to pool surfaces, including but not limited to plaster discoloration, scaling, etching, staining, or fading.
- Pre-existing conditions such as aged plaster, prior chemical damage, high calcium levels, improper prior maintenance, or poor water quality may increase the likelihood of such effects.
- Certain reactions may occur that are outside of Gulf Coast Pool Services’ control, including but not limited to mineral precipitation, clouding, or surface irregularities.
Customer acknowledges that water chemistry adjustments may at times require aggressive treatment (including but not limited to shock treatments or pH correction), which can accelerate visible wear on compromised surfaces. Customer accepts these risks as part of maintaining a safe and sanitary pool environment.
Gulf Coast Pool Services shall not be held liable for:
- Damage to plaster, tile, vinyl, fiberglass, or other pool surfaces resulting from normal chemical application
- Issues arising from pre-existing conditions or water chemistry imbalances not caused by our service
- Any indirect, incidental, or consequential damages related to water chemistry adjustments
Customer agrees that maintaining proper water chemistry is necessary to prevent more severe damage and that routine chemical treatment is performed in the best interest of preserving the pool overall.
19. Acceptance of Terms Through Payment
By enrolling in service with Gulf Coast Pool Services, Customer agrees to be bound by these Terms & Conditions.
In addition, Customer acknowledges and agrees that payment of any invoice constitutes continued acceptance of these Terms & Conditions, as well as any updates provided to the Customer.
Customer further agrees that each payment made for services confirms:
- Acceptance of work performed
- Agreement with billing amounts
- Ongoing acceptance of these Terms & Conditions
Failure to dispute any charges, services performed, or terms within a reasonable period of time shall be considered acceptance of the services rendered and agreement to the applicable charges.
20. Governing Law
This Agreement shall be governed by the laws of the State of Texas.
21. Entire Agreement
This Agreement constitutes the entire agreement between the Parties and supersedes any prior discussions or understandings.